By applicable consumer protection laws, the customer has the right to cancel or return their order within 14 days from the day the customer received the ordered item (applies to unopened packaging).
The customer is not entitled to a refund after 14 days from receiving the item. If something happens to your refillable case after 14 days, the customer has the right to receive a new case up to 365 days after the purchase was made. The warranty is valid once per purchase.
If you have any questions, please email our customer service at kelly@kellywhite.com. Opening hours are 10 AM to 5 PM on weekdays, excluding holidays. Response time within 24 hours.